I was perusing the aisles of our local grocery store the other night and it was getting late. It was almost ten o’clock…closing time, so I needed to hurry. Somewhere between the olives and the tomato paste I got the call from someone in my home town of Scandia, Minnesota. The number on the screen: (651) 433-6650.
Surprised, I quickly answered.
“Hello???” I asked.
“Hi, this is (unknown) from Sirius XM radio and we notice that your subscription is ending,” the woman said.
“It’s almost 10:00! And when did you guys open a Scandia, Minnesota office?” I quizzically asked.
This conversation went on for about forty more seconds. The Sirius XM sales rep said she was in California. She apologized for calling late. I hung up annoyed that A) it was late and I was in a hurry and B) Sirius was calling from a number that originates from my home town. I thought it was a family member or a friend and it must have been somewhat serious to be calling that late on a weeknight. Was this a clever spoofing tactic?
What is spoofing?
If you’ve never heard of spoofing, it’s quite simple and once you realize it’s happened, you’re mad as hell.
Many times known as ‘Caller ID Spoofing’, callers can deliberately falsify the telephone number and/or name relayed as the Caller ID information to disguise the identity of the calling party. For example, identity thieves who want to collect sensitive information such as your bank account or other financial account numbers, your social security number, your date of birth or your mother’s maiden name, sometimes use caller ID spoofing to make it appear as though they are calling from your bank, credit card company, or even a government agency.
Here’s more on the topic.
So my question is valid: Is Sirius XM spoofing in order to get customers on the phone?
Is the Sirius XM phone number a spoof?
Fast forward a few days later…today. I got a call from the same number. I didn’t answer. I got a voicemail and sure enough, it was Sirius XM tracking me down to subscribe since my free trial was up. So instead of waiting for the next call, and since I was absolutely dumbfounded that this number was listing from my home town (of about 5,000 people mind you), I called the number expecting to get Norm, George, Carl or any other Scandinavian farmer who’d be prepping his 6:30pm dinner table. That’s how it’s done in those parts.
I dialed and sure enough, it was Sirius XM. I was greeted by Ares in ‘Activation’ who was excited I had happened upon his path. While polite, he was eager to close a deal. He offered about five different package specials over the span of a four minute phone call. But I wasn’t there to talk subscriptions. I wanted to know why he was calling from Scandia fricken’ Minnesota! Ares had no answer. He was dumbfounded.
He searched my account and had my proper number listed (a Minneapolis 612 area code). There was no sign of the Scandia phone number, he told me. But he could offer me 6 months at $9.00 per month! Get it while it’s hot! We we clearly not done.
[su_note note_color=”#fefebb”]Give it try for yourself ›› Call (651) 433-6650[/su_note]
Each time Ares presented an offer, I rebutted with a question as to why he was calling me with that number. Why would the number even connect to Sirius XM? They clearly are in control of the phone number or controlling it’s direction for that matter.
Ares tried to close me Glengarry Glen Ross-style. But I wasn’t convinced. The sneakiness of Sirius XM to connect with me and get me to sign had disturbed me so much that I don’t believe I’ll ever subscribe. Seriously, Scandia, Minnesota?
I’m not accusing Sirius of any shady business practices at this point, but I’m close. There could be a perfectly good explanation for all of this. I’m hoping so – but the evidence is damning. In a day and age where patience is low and attention spans are short, companies have to continually re-invent themselves to close a deal.
But for the love of all things pure and wholesome, leave Scandia, Minnesota alone.
#KeepFarming
Let us know if you’ve had a similar experience with Sirius XM or other companies. Leave your comments below and thanks for reading.
This Just happened to me! I have a 508 (Worcester, MA Number) and I got a call from 508-939-3571. Sirius must have an office there too! They must be desperate to try this shady method of getting you to pick up the phone.
Yup…happens in CT…been on with customer (no) service asking why…magically, no one seems to know.
One of life’s great mysteries. Annoying mysteries. (:
Crazy. Thanks the comment.
I didn’t have a phone call issue like you and others but I had a horrible experience trying to cancel my XM subscription. Called them to cancel.thought no more about it until I noticed they charged my credit card for another 3 yr term for the same package price I had previously. They said my account was cancelled! To make a long story short,I had to sick the BBB on them and I finally got them to call me back and cancel my account. Someone from their corporate HQ’s. Plus, they credited my credit card for the unauthorized charge. Many of my friends have had issues similar or worse with this company.
Thanks for the post. Yes, frustrating.
My wife canceled her XM subscription about a month ago… she kept getting calls from 440 numbers that turned out to be XM.. and i kept asking why they were calling from 440.. so i just now got a call at work from a 216 number.. knowing my parents have been in and out of the hospital i quickly answered for it to turn out to be xm… so this is shady on their part, and i would like to know how this is even legal.
Same here. My 1 year Sirius/XM trial ended July 2nd. I live in Maine, and received a call from 207-808-7436, a Portland number, shortly after 6pm on a Friday night, on my home office line. Just sitting down to dinner, I told the representative I wasn’t interested an ended the call immediately.
I estimate that I listened to it at most 2 hours over the previous year. When I purchased the car, I’m fairly certain I provided my business number in my contact information, but didn’t realize at the time that it would be shared. Live and learn.
I’m going to wait and see if they call back before blocking the number. If they do, I’ll waste the rep’s time with lots of questions but, in the end, leave him without a sale. Then I’ll block the number 🙂
I’ve been getting flooded with calls from 831-337-4252 (Boulder Creek, CA) over the last couple weeks. Today I finally answered, and it was a very aggressive SirusXM salesperson with a Filipino accent. I couldn’t help but chuckle – Boulder Creek is way up in the Santa Cruz mountains, and everyone living there is either a redneck and/or hippie.
Today I got a call from a local number 7246181050 some creeper saying he was with Sirius. Weird to call on a Saturday afternoon I thought. He said something about a trial bla bla and I hung up on him. He somehow knew what car I had just purchased and who knows what else..
I googled the phone number and it comes up all over the place as some scammer for breast cancer etc, who oddly enough has called in the past.
I suspect Sirius has customer data being stolen. Careful if you get a call. Local numbers are their new tactic.
Someone called me with a local number, I called them back and it was Sirius. When I picked up the phone I had it on mute, and they didnt say “Hello, this is such and such from Sirius” They simply said “Hello” and I didnt respond.
Just got a call. Said from Norman OK. A place I have never been. Also asking me about my trial in my 2022 Mercedes GLS. Which I do not own and never have. They asked for me by name which I never confirmed. Did I mention they called me at 6 AM my time? When I mentioned it she said well she is in North Carolina and it’s 9 AM there. Am I supposed to care where SHE is? Don’t know if this was a scam or if somehow someone bought a new Mercedes and their account got tied to my name. I did just check online and no sign of a Mercedes on my account.